OUR DELIVERY OPTIONS;
All items are shipped by Bucks & Co Int. Limited from our warehouse in Preston. The cut-off for same day despatch is 2pm, Monday to Friday (excluding bank holidays).
- UK Standard Tracked Delivery (3 - 5 Working Days) – £3.95
- UK Express Tracked Delivery (1 Working Day) – £5.95
- International - £14.95
For example if you order Friday at 10pm with UK Express Tracked Delivery, your order will despatched on Monday and you will receive it on Tuesday. If the Monday is a bank holiday, it will be despatched on Tuesday and you will receive it Wednesday.
OUR RETURNS POLICY
We can only accept items returned to us within 14 days from the date your order was received.
Our returns address:
Brockholes Pavilion Claughton Industrial Estate
To accept the exchange / refund your items must;
- Be returned to us before a refund or replacement is issued.
- Unworn and unwashed.
- Original packaging and tags still attached.
- Returned with reference to original order number and if exchange or refund is preferred.
Please check any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.
If you receive a faulty item please return it to us within 30 days’ of receipt. Please remember to get in touch with our Customer Service team prior to returning.
Refunds will be processed within 1-2 working days of receipt. Once processed funds will be returned via the same payment method that was used at checkout. This can take 2-3 working days to show on your balance, if paid by debit / credit card.
If you have any further queries or concerns please contact us on firstname.lastname@example.org
IF YOU HAVE NOT RECIEVED YOUR ORDER;
Don't worry our customer service is very good and we track every order. You can see where it is in transit from our depot direct to your door. If you have any concerns just email email@example.com
Please always supply your order number for any queries regarding existing orders.