OUR DELIVERY OPTIONS;
UK standard delivery (5-7 working days) – £3.95
UK next working day delivery* – £4.95
International – £14.95
*Please note for next day delivery orders must be placed before 2pm Monday - Thursday. If your order is placed on a Friday, items will not be dispatched until the following Monday (next working day.)
OUR RETURNS POLICY
We can only accept items returned to us within 14 days from the date your order was received.
With the busy holiday period and to give you peace of mind, we will accept returns and exchanges up until January 15th. All items must be returned in its original condition with tags still attached.
Our returns address:
Brockholes Pavilion Claughton Industrial Estate
To accept the exchange / refund your items must;
- Be returned to us before a refund or replacement is issued.
- Unworn and unwashed.
- Original packaging and tags still attached.
- Returned with reference to original order number and if exchange or refund is preferred.
Please check any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.
CollectPlus is a convenient way to return parcels at over 4,500 local shops and most are open from early until late, 7 days a week. You will receive proof of postage, and an online tracking code, so that you can follow your parcel's progress back to us.
Visit www.collectplus.co.uk/voijeans and follow the instructions to purchase and print a returns label and find your local Collect+ store.
If you receive a faulty item please return it to us within 30 days’ of receipt. Please remember to get in touch with our Customer Service team prior to returning.
Refunds will be processed within 1-2 working days of receipt. Once processed funds will be returned via the same payment method that was used at checkout. This can take 2-3 working days to show on your balance, if paid by debit / credit card.
If you have any further queries or concerns please contact us on firstname.lastname@example.org
IF YOU HAVE NOT RECIEVED YOUR ORDER;
Don't worry our customer service is very good and we track every order. You can see where it is in transit from our depot direct to your door. If you have any concerns just email email@example.com
Please always supply your order number for any queries regarding existing orders.