We can only accept items returned to us within 14 days from the date your order was received.

Our returns address is;

Brockholes Pavilion Claughton Industrial Estate
Brockholes Way

To accept the exchange / refund your items must;

  • Be returned to us before a refund or replacement is issued.
  • Unworn and unwashed.
  • Original packaging and tags still attached.
  • Returned with reference to original order number and if exchange or refund is preferred.
  • Caps must be tried on with the carboard insert intact. Caps cannot be accepted for a return if the cardboard insert has been removed from the cap.
  • Underwear cannot be returned if removed from the packaging and the hygiene seal has been opened.

Please check any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.

All returns/exchanges are paid for by the customer unless otherwise agreed by VOI London.

We recommend to use our returns partner DPD from the following portal -

Returns labels are charged at £3.70 for a maximum weight of 20kg


If you receive a faulty item please return it to us within 30 days’ of receipt. Please remember to get in touch with our Customer Service team prior to returning.


Refunds will be processed within 3-5 working days of receipt.  Once processed funds will be returned via the same payment method that was used at checkout.  This can take 2-3 working days to show on your balance, if paid by debit / credit card.

If you have any further queries or concerns please contact us on