We can only accept items returned to us within 14 days from the date your order was received.

Our returns address is;

Brockholes Pavilion Claughton Industrial Estate
Brockholes Way

To accept the exchange / refund your items must;

  • Be returned to us before a refund or replacement is issued.
  • Unworn and unwashed.
  • Original packaging and tags still attached.
  • Returned with reference to original order number and if exchange or refund is preferred.
  • Caps must be tried on with the carboard insert intact. Caps cannot be accepted for a return if the cardboard insert has been removed from the cap.
  • Underwear cannot be returned if removed from the packaging and the hygiene seal has been opened.

Please check any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.

All returns/exchanges are paid for by the customer unless otherwise agreed by VOI London.

UK customers can use our returns partner DPD from the following portal -

Returns labels are charged at £3.70 for a maximum weight of 20kg.


If you receive a faulty item please return it to us within 30 days’ of receipt. Please remember to get in touch with our Customer Service team prior to returning.


We've got you covered! We'll work our magic and aim to process your return within 7 days of receiving them. We'll make sure to keep you in the loop once it's all sorted and your refund is on the way. Just so you know - give it about 7 working days for the funds to pop up in your account.

If you have any further queries or concerns please contact us on